Frequently Asked Questions (FAQ)
Q1: Does paid shipping expedite my order?
No. Paid or expedited shipping only affects how fast your package is delivered after it ships. It does NOT move your order ahead of others for processing. All orders are processed in the order they are received, regardless of the shipping method selected at checkout.
Q2: What is your order processing time?
Our standard processing time is 1–2 business days (Monday–Friday, excluding holidays).
Processing time is separate from shipping time. Shipping time begins only after your order has finished processing and has been handed to the carrier.
Q3: When will my emails or voicemails be answered?
We aim to respond to all emails and voicemails as quickly as possible, typically within 24 business hours. During high-volume periods, sales, or holidays, response times may be slightly longer. Sending multiple emails or calls does not speed up response time.
Q4: What does it mean when an item is listed as Back Order?
When an item is marked as “Back Order,” it means the item is available for purchase but is not currently in our warehouse. If your order contains a back-ordered item, your entire order will ship once all items are available. To avoid delays, we recommend placing separate orders for back-ordered items.
Q5: How can I check my order status?
You can check your order status by logging into your account. If you have not received a tracking number, your order has not shipped yet. Please double-check your email address and spam folder. Some iCloud and similar email providers may block automated notifications.
Q6: Can I cancel my order?
Yes, you may cancel your order before it ships by sending an email with the subject line “Cancel” followed by your order number. Orders canceled after payment is processed are subject to a 6% transaction/reprocessing fee. If your order has already shipped, a restocking fee of up to 15% may apply once the item is returned.
Q7: Can I change or edit my order?
Yes, order changes are possible within 24–48 hours of placing your order. To make changes, please contact us as soon as possible. If your order has already shipped, it cannot be modified. Unwanted items may be returned according to our return policy and may be subject to restocking fees.
Q8: How can I edit my shipping address?
To request an address change, email us with the subject line “Edit Address” along with your order number. Please allow 24–48 business hours for processing. If an order ships to an incorrect address provided by the customer, reshipping costs will be the customer’s responsibility.
Q9: What are your shipping hours?
We ship Monday through Friday from 8:00 a.m. to 3:00 p.m. Central Time. Orders placed after 3:00 p.m. or on weekends will be processed the following business day.
Q10: How can I track my order?
Tracking is sent automatically by email once your order ships. If you do not have tracking yet, your order is still in processing. Please check your spam/junk folder, especially if you use iCloud, Yahoo, or AOL email.
Q11: How do I know if my order has been shipped?
If you have received a tracking number, your order has shipped. If no tracking number has been issued, your order is still being processed.
Q12: I haven’t received my order confirmation. What should I do?
If you did not receive an order confirmation email, please check your spam or junk folder. If you still cannot find it, email us with the name used for billing, and we will resend your confirmation. Incorrect email addresses are a common cause for missing order confirmations.
Q13: Did my order go through?
If you received an order number after checkout, your order has been successfully placed and is in our system.
Q14: Can you ship ammunition or magazines to restricted states?
We comply with all federal, state, and local laws. Certain products cannot be shipped to restricted states, cities, or ZIP codes. Customers are responsible for knowing their local laws before ordering. Orders containing restricted items will be canceled and refunded minus applicable fees. Please review our Restricted State Terms & Conditions for more details.
Q15: Do you offer military or law enforcement discounts?
At this time, we do not offer military or law enforcement discounts.
Q16: Are there any coupon codes available?
We occasionally run promotions and sales. If no coupon code is active, we recommend subscribing to our newsletter or following us on social media for future discounts.
Q17: What if my question isn’t answered here?
If you still have questions, please reach out through our Contact Us page. Include your order number (if applicable) and a brief description of your inquiry so we can assist you quickly.
Q18: What is Shipping Protection and what does it cover?
Shipping Protection covers damage that occurs during transit. It does not cover lost or stolen packages once a carrier marks an order as delivered. If your item arrives damaged, please contact us within 48 hours of delivery with photos so we can file the proper claim.
Q19: What if my order is delayed due to weather or carrier issues?
Weather conditions, natural disasters, and carrier service disruptions may cause delivery delays that are outside of our control. Once a package leaves our facility, delivery timelines are managed by the carrier. We appreciate your patience during these rare but unavoidable delays.
Q20: What if my package shows delivered but I did not receive it?
If your tracking shows Delivered but you did not receive your package, please follow these steps:
- Check around your property, mailbox, porch, side doors, and with neighbors.
- Verify the shipping address on your order.
- Contact the carrier to request the delivery scan and GPS confirmation.
Once a package is marked Delivered by the carrier, we are not liable for lost or stolen packages.
