**Q1: When will my emails/Voicemails be answered?**
A1: We aim to respond to all emails and voicemails as quickly as possible, typically within 24 business hours.
**Q2: What does it mean when an item is listed as Back Order?**
A2: When an item is marked as "Back Order," it's available for you to order, even if it's not physically in our warehouse. Your entire order will ship once all items are available. To avoid delays, consider placing separate orders for back-ordered items.
**Q3: How can I check my order status?**
A3: You can check your order status by logging into your account. If you haven't received a tracking number, your order hasn't shipped yet. Please double-check your email address and spam folder. Some iCloud emails may not receive our automated messages.
**Q4: Can I cancel my order?**
A4: Yes, you can cancel your order. To cancel, please send an email with the subject line "cancel" followed by your order number. Be aware that orders canceled after shipping will incur a restocking fee.
**Q5: Can I Change/Edit my order?**
A5: Yes, you can edit your order, but please allow 24-48 hours for processing. If we ship an item that you want to return, restocking fees may apply.
**Q6: How can I edit my shipping address?**
A6: To edit your shipping address, please email us with the subject line "edit address." Please allow 24-48 business hours for a response. If your order is shipped to the wrong address, reshipping costs will be your responsibility.
**Q7: What are your shipping hours?**
A7: We ship Monday to Friday from 8:00 am to 3:00 pm Central Time. In-stock items ordered after this time will ship the following day.
**Q8: Does paid shipping expedite my order?**
A8: No, paid shipping does not speed up order processing. Orders are shipped in the order received, using the chosen shipping method.
**Q9: How can I track my order?**
A9: You can track your order by logging into your account or using the provided tracking number. If you don't have a tracking number, your order has not shipped.
**Q10: How do I know if my order has been shipped?**
A10: You can check if your order has been shipped by logging into your account or using the provided tracking number. No tracking number means your order hasn't shipped.
**Q11: I haven't received my order confirmation. What should I do?**
A11: If you haven't received your order confirmation, please email us with your first and last name used for billing. It may be in your spam folder, or you might have entered the incorrect email address.
**Q12: Did my order go through?**
A12: If you received an order number, your order has been successfully placed.
**Q13: Can you ship ammunition to California?**
A13: We can only ship legal items to California.
**Q14: Do you offer military discounts?**
A14: Currently, we do not offer military discounts.
**Q15: Are there any coupon codes available?**
A15: At the moment, we do not have any active coupon codes.
**Q16: What if my question isn't answered here?**
A16: If your question remains unanswered, please send us a customer support message, by going to the bottom of the contact us section of our page
For additional information, please review our Terms and Conditions