Return Policy Details:
We want to make sure you have the best shopping experience with us. Here are the specifics of our return policy:
1. Fulfillment Errors: Should we inadvertently dispatch an incorrect product, we welcome returns with prior authorization. Please be aware that without obtaining authorization beforehand, your refund request cannot be processed. It's important to note that a restocking fee may be applicable if the correct item was shipped. Additionally, please understand that we are not liable for any reshipment fees if the correct item was initially dispatched.
2. Shipping Costs: Unfortunately, we do not refund shipping costs for returned items under any circumstances.
3. Item Condition: If an item is tampered with or broken, we cannot issue a refund or replacement. In such cases, please contact the manufacturer directly for assistance.
4. Return Timeframe: Our standard return policy allows returns within 30 days of purchase. After this period, for online purchases, you will need to contact the manufacturer for exchanges or warranty claims.
For products on our website that come with a warranty or lifetime warranty from the manufacturer, please reach out to the manufacturer directly for warranty-related matters. We're here to help with technical questions, but if we can't resolve your issue, we'll guide you to the manufacturer's support.
Here are contact links for some common manufacturers:
1. ProMag: [ProMag Contact](https://promagindustries.com/contact-us/)
2. ETS: [ETS Contact](https://www.etsgroup.us/ETS-Group-Contact-Info-s/1514.htm)
3. KCI: [KCI Contact](https://www.kcius.com/support/warranty-replacements)
Please note that return labels will not be issued if the correct item was shipped initially.
Your satisfaction is important to us, and we aim to provide a clear and fair return policy to serve you better.